Play button Pause button
Close button

About the client:

The Wafrh app is the hub for comprehensive delivery, shipping, and shopping solutions in the Kingdom of Saudi Arabia. This app is your daily companion for all your needs, whether you need to order food from your favorite restaurants, buy groceries, or even send or receive parcels.

The value added by the Wafrh app
Main technology:

The Wafrh app adds significant value to users by offering numerous benefits and advantages that make their daily lives easier, saving them time and convenience. Here are some of the added value the Wafrh app offers:

Access to a variety of services and products: The app provides easy and quick access to a wide range of services, products, and more, allowing users to comprehensively meet their needs without having to visit multiple stores.

Saving time and effort: The app is an effective solution to save time and effort, as users can easily place their orders from anywhere, at any time, without having to wait in line or spend long hours traveling to stores.

Peace of mind and security: The app allows users to track their orders and see their status directly, ensuring peace of mind and confidence while waiting for their orders to be delivered.

Enhancing the personal experience: Users can customize their shopping experience based on their needs and personal preferences, such as setting delivery times and choosing their favorite products.

Supporting local businesses and small businesses: By providing a shopping and delivery platform, the Wafrh app supports local businesses and small businesses, boosting the local economy and contributing to the enhancement of the local business environment.

The Wafrh app relies on a set of key technologies to provide its services efficiently and seamlessly. These key technologies include:

Mobile Application: Wafrh relies on a mobile application that runs on both iPhone and Android operating systems. This application allows users to browse products and services, place orders, track order status, and manage personal information with ease and convenience.

Electronic Payment System: The Wafrh app offers a variety of electronic payment options, such as paying by credit card and various online payment services. This system ensures security and flexibility in completing payments safely and easily.

Location Tracking Technologies: The Wafrh app uses location tracking technologies to determine the user's location and accurately deliver orders, ensuring speed and accuracy in delivery processes.

Communication Technology: The Wafrh app enables effective communication between users and service providers or participating stores through text messaging and internal communication applications.

Order Management System: The Wafrh app features an advanced order management system that enables efficient order processing, scheduling of delivery dates, and continuous monitoring of order status.

Challenges:

Creating and developing the Wafrh application poses multiple challenges due to the complex nature of online delivery and shopping operations. Here are some of the challenges we faced in creating the application:

Delivery and logistics technologies: A major challenge includes determining how to deliver products and orders quickly and accurately to users on time. This requires developing an effective logistics management system and determining the best methods and paths for delivery.

Information Security and Electronic Payment: User data and payment information must be protected against potential security threats such as hacking and electronic fraud.

User Experience and Interface: An easy-to-use and attractive user interface must be designed to make the shopping and ordering process convenient for users, tailored to their preferences and needs.

Identifying Partners and Suppliers: The Wafrh app requires contracting with reliable, high-quality partners and suppliers to ensure excellent services and products are provided to users.

Legal and Regulatory Framework: While developing the app, we faced legal and regulatory issues related to business licensing requirements, environmental controls, intellectual property rights, and other issues. All of these obstacles and challenges were overcome.

Operating Costs and Resource Management: Running the Wafrh app requires significant financial and human resources to achieve success, including app development, marketing, technical support, and more.

Despite the challenges, we were able to overcome them through careful planning, effective use of technology to improve shopping and delivery operations, and building strong relationships with partners and users to achieve success in this field.

The solution and how it works in general:

Proof of Concept :

To prove the concept of the Wafrh app and demonstrate its value, several methods and techniques can be used to ensure the idea's success and acceptance by users and markets. Here are some ways to prove the concept for an app: Market Research: We conducted market studies to understand consumers' needs and expectations of an app like Wafrh. These studies included surveys, interviews with potential customers, and analysis of competitors in the market. Market Testing: We launched a beta version of the app to gather feedback from potential users about their experience. This test allows us to understand potential issues and unmet needs. Business Model Development: We identified a suitable business model that demonstrates how Wafrh will generate financial returns. This includes expected revenue from commissions, subscription fees, advertising, and more. Marketing Strategy: We developed an effective marketing strategy to attract targeted users to download and use the Wafrh app. We can use digital advertising, social media, and marketing partnerships to raise awareness of the app. Continuous Improvement: The app was developed and improved based on user feedback and benchmark data. This approach helps better meet user needs and increase satisfaction. Building Trust and Relationships: Strong relationships must be built with users and business partners to foster trust in the Wafrh app and ensure its continued success.

Analyze how the app works:

To understand how the Wafrh app works and analyze its internal processes, the app's work can be divided into several basic stages and elements: Registration and Account Creation: Users begin by downloading the app and creating a personal account so they can enter personal information and set their preferences. Browsing Services and Products: Users can browse a variety of services and products available through the app, such as food, groceries, maintenance services, parcels, and more. Selecting Orders and Products: Users select the desired orders from a list of available options and add them to their shopping cart. Managing Orders and Payments: After selecting orders, they are submitted for payment via a secure payment system built into the app. Users can choose their preferred payment method, such as credit cards or cash on delivery. Order Processing and Delivery: After orders are received and confirmed, they are routed to partners participating in the Wafrh app to prepare and deliver them to the user's address. Location tracking technologies are used to ensure accurate and timely delivery. Customer Service and Support: Customer service and support are provided through the app to assist users in the event of any problems or inquiries. Users can contact the customer support team via live chat or phone. Evaluation of services and user comments: Users can evaluate the services that have been provided and leave comments to share their experience with others, which helps improve the quality of the services provided.

Web and mobile based solution:

We developed and programmed the Wafrh application and tested it thoroughly to make it compatible with all operating systems, whether on the browser regarding the admin control panel and the Wafrh application’s introductory website, or in the mobile application, the application was developed and tested thoroughly to ensure its compatibility with available systems such as the Apple system and the Google system.

Compatibility::

We made the platform compliant with the FCRA and EEOC guidelines for social media background checks, meaning that it doesn't access the information (posts or other content) the user has voluntarily limited, hidden, or deleted, thus only relying on what's actually available on the UI part.

Programming techniques used in the project:

Back End

tech logo .NET

Front End

tech logo Vue JS

DevOps & Cloud

tech logo Azure
tech logo GitHub CI/CD

Database Development

MYSQL

Mobile Development

tech logo Flutter

Results:

Tangible results of the application:

The application can increase the convenience of users and provide a convenient and easy shopping and delivery service instead of spending a long time going to stores and wasting time and effort.

Using the app saves users time by completing shopping and ordering quickly and efficiently without having to wait and make tedious trips to stores.

It increases user productivity by freeing up extra time that can be used for other activities and ensuring fast and accurate delivery of orders.

Improving the shopping and delivery experience for users by offering a wide range of products and services and ensuring accurate and timely delivery.

Supporting local businesses and small shops by providing a platform to display and sell their products, which boosts the local economy and supports small projects.

Improve customer satisfaction and loyalty to the brand by providing reliable, high-quality services and consistently meeting their needs.

The app provides data and analytics on users' habits and preferences to help improve offers and services based on analytics.