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On Task is an integrated service platform that connects customers with air conditioning retailers and technicians through dedicated mobile applications and management dashboards. It simplifies purchasing new air conditioners, installing existing units, and requesting repairs while coordinating operations, orders, technicians, and inventory across participating companies
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We use a variety of the latest software technologies that ensure high quality and efficiency in project implementation.
.net
C#
next
signalr
ZATCAWe faced several challenges during development, requiring innovative solutions and careful design to ensure an effective tool for users, the most prominent of which were:
Managing Multiple Service Types: Supporting different customer needs, including purchasing new air conditioners, installing existing units, and requesting repairs, while maintaining clear workflows for each service type
Coordinating Retailers and Technicians: Organizing technicians under their respective companies, ensuring that accounts are created and managed by authorized businesses rather than allowing independent technician registration
Centralizing Administrative Control: Providing administrators with a unified view of orders, performance statistics, and each retailer's inventory while maintaining appropriate operational control across participating companies
Establishing Flexible Operational Rules: Defining configurable business rules, including the maximum number of orders a technician can accept, to balance workloads and support efficient service delivery
Our team worked on a series of steps to ensure the success of the application, including conducting initial tests with users to improve the user experience, continuously developing models based on feedback, launching a trial version to collect comments and suggestions, and finally analyzing data to measure the application's impact on performance and interaction.
Customer Mobile Application: Developed a dedicated application that enables customers to request air conditioning services, choose between purchasing, installation, and repair, and follow their service requests through a streamlined experience
Technician Mobile Application: Created a separate application for technicians to manage assigned service requests, review order details, and handle their work according to the permissions and rules established by their companies and platform administrators
Retailer Dashboard: Built a dedicated dashboard for retailers to manage their company operations, coordinate technicians, monitor service requests, and oversee inventory associated with their business activities
Administration Dashboard: Developed a centralized administrative dashboard for monitoring platform statistics, reviewing orders, overseeing retailer inventories, managing operational settings, and defining limits on the number of orders technicians can accept
The end of the project was the beginning of a new success story; after the launch, we received excellent user reviews, and the application directly contributed to increasing the efficiency of the client's operational processes, thus fully realizing its digital vision.
Unified Service Experience: Brought air conditioner purchasing, installation, and repair requests together within one convenient digital service platform
Organized Technician Management: Established a company-based technician structure with controlled account creation and clearer responsibility for workforce management
Centralized Operational Visibility: Enabled administrators to monitor orders, review performance statistics, and oversee inventory across participating retailer companies
Scalable Service Infrastructure: Created a flexible foundation that supports current air conditioning services and allows additional home appliance categories to be introduced in the future
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