Enterprise & public-sector customers
“We didn’t even have to evaluate other offerings in the market because we are quite happy with the reliability of Unifonic’s solutions and their exceptional account management.”
Laith Haddad
Head of Product Development,
Abdul Latif Jameel Technology
“Unifonic consistently champions innovation and deeply understands how to connect with our customers. Ultimately, our shared goal is to enhance customer satisfaction, and we’ve been striving to achieve this.”
Ahmed Suliman Gabil
Director of Omnichannel,
Panda Retail Company
“We were able to improve customer satisfaction and ensure that every user feels valued. We also put a reliable process in place for smooth purchase confirmation, reducing fraud attempts and enhancing user safety.”
Mahendra Gurjar
Data Analyst,
Tabby
Transitioning from traditional task-based chatbots, our autonomous AI agents focus on results rather than responses. Our AI is tailored for GCC organizations, processing diverse regional Arabic dialects for localized customer support, cultural fluency, and contextual understanding.
Get a single view where multiple team members can respond to WhatsApp and other channels.
Assign enquiries to experts for faster resolution.
Unify chats across multiple channels like WhatsApp, Facebook, SMS and others.
Personalize messages using customer history, configure quick replies, send images and videos, add notes, and more.
Keep an eye on your agents' performance using real-time, live insights.
Centralize chatbot conversations in one place, enabling live agents to step in with ease if and when required.
Enterprise & public-sector customers
Conversational AI R&D lineage
Arabic dialect recognition
Annual interaction reaching the entire GCC
Engage prospects with personalized, conversational journeys.
Identify intent, qualify leads, and drive up to 5× higher lead-to-conversion rates and 8x marketing ROI.
Provide instant and empathetic service via WhatsApp, SMS, voice, and web chat. AI agents resolve inquiries and service issues autonomously, handling up to 85% of support interactions.
Build trust by combining smooth onboarding with up to 95% faster identity verification and authentication. Create policy‑aware workflows through conversational, omnichannel experiences.
Detect signals and anticipate needs to strengthen relationships. Implement lifecycle engagement and trigger timely actions to increase loyalty and achieve up to 20% revenue uplift.
Drive acquisition, conversion, and lifecycle engagement with autonomous, personalized journeys that adapt to customer behavior.
Resolve service, onboarding, and support journeys end-to-end, reducing cost-to-serve while improving customer satisfaction.
Unlike traditional software integrations, Unifonic is built on enterprise-grade infrastructure and integrates natively with more than 150 enterprise tools, keeping customer experiences unified, efficient, and secure.
Move beyond responses. AI interprets intent, triggers workflows, and completes customer tasks across systems to keep journeys progressing.
We work with businesses across the UK, from London’s finance startups to retail chains in Birmingham, to create mobile apps that people actually use and enjoy. The focus is simple: apps that run fast, meet compliance, and grow with your business. Nothing over-engineered, just digital products that work in the real world.
Off-the-shelf software rarely fits a growing business perfectly. Whether you’re running a logistics operation in the Midlands or managing a boutique agency in Manchester, we build custom apps that match your exact day-to-day processes.
Every feature is designed for your specific day-to-day operations, meaning zero friction for your staff and customers from day one.
No hidden licensing fees or vendor lock-in. Your UK business gets full ownership of the intellectual property and source code.
Diving straight into development without a solid plan is a quick way to burn through budgets and miss deadlines. Our mobile app consulting services help test your ideas, nail down the feature list, and choose the right tech stack before anyone writes a single line of code.
We map out user journeys and build interactive prototypes, helping you spot potential issues and de-risk the project before investing in heavy development.
We handle UK standards like GDPR, ICO guidelines, and FCA rules right from the design phase so you don't face nasty surprises later.
AI has moved on from being a tech buzzword to a practical tool that helps UK businesses automate tasks and understand customer behavior. We build smart, secure machine learning features directly into your app to create highly personalised experiences without compromising speed.
Use smart recommendations, automated customer support, and predictive features to keep your users coming back to the app.
We build smart features with tight data protocols, making sure all AI processing respects user privacy and stays on the right side of UK privacy laws.
Old software slows your business down and annoys your customers, but starting completely from scratch isn't always the smartest move. We upgrade your existing apps, swapping out slow, outdated frameworks for modern tech while keeping the business logic that already works for you.
We swap out old code in careful, planned stages, meaning your daily business operations keep running smoothly without any costly downtime.
We replace clunky, outdated menus and screens with clean, modern designs that match what today's mobile users expect.
A mobile app shouldn't sit on an island. To get real value from it, it needs to talk to the software your team already uses every day. We link your new mobile tools directly to your existing systems, from ERPs and CRMs to older, proprietary databases.
We design custom APIs to hook your app directly into tools like Sage, Salesforce, or SAP, stopping your data from getting trapped in separate silos.
Your team on the road and your staff in the office will see the exact same information in real time, cutting down on double-handling and simple mistakes.
Android dominates the UK market, and our developers make sure your app doesn’t just “exist” in the Play Store but stands out. With Android adoption higher across regions like the Midlands and Northern England, our apps are tested for performance across a wide spectrum of devices.
Apps are built to handle growth over time, so you won't be fixing performance issues every few months.
Every screen is optimized for UK usage patterns, blending Android guidelines with local browsing and navigation habits.
Apple users expect finesse and we build iOS apps to match that expectations while meeting strict App Store rules. Our focus is on delivering clean, secure builds that help businesses launch with confidence.
Projects are structured to pass Apple's review quickly, reducing costly delays at launch.
Every build factors in GDPR and ICO standards so customer data stays safe.